Refund policy

🛍️ Return & Refund Policy

At PIHNO.COM, your satisfaction means everything to us! 💖
We want you to shop with confidence knowing that we stand behind every product we sell.

🔄 Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return:
✅ The item must be unused, unworn, and in its original packaging.
✅ You must provide the order number or proof of purchase.

Please note that certain products (such as personal care items, undergarments, or customized products) are not eligible for return due to hygiene and personalization reasons.

💸 Refunds

Once your returned item is received and inspected, we’ll notify you via WhatsApp or email.
If approved, your refund will be processed within 5–7 business days.

Refunds will be made to your original payment method or through store credit, as per your choice.
Shipping or delivery charges are non-refundable, except in cases where the product is defective or the wrong item was delivered.

🔁 Exchanges

We offer exchanges only for defective, damaged, or incorrect items.
To request an exchange, please contact our support team within 3 days of delivery.

📦 How to Return

  1. Contact our customer support via WhatsApp (0311-9996471) or email (pihno12@gmail.com) with your order number and reason for return.

  2. Our team will review your request and provide the return instructions and address.

  3. Carefully pack the product and send it back to the provided address.

🕒 Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account or payment app.

  2. Contact your bank or payment provider—it may take some time before your refund appears.

  3. If you’ve done all of this and still haven’t received your refund, please reach out to us at pihno12@gmail.com.

📞 Need Help?

We’re always happy to assist you!

📩 Email: pihno12@gmail.com
📱 WhatsApp: 0311-9996471
🌐 Website: www.pihno.com